I received a call from a Verizon Wireless salesperson this morning. Apparently the fact that I exceeded my text message plan by $5 two months ago warranted their calling me to try and sell me a new text message plan (note: two months ago they sent me a text message saying that I was on pace to exceed my text message limit -- upon checking my account online, I saw I had already gone over my limit. Thanks for that heads up. Last month I received a text message from them citing my over-usage and suggesting I get a new plan). While I don't really appreciate getting calls and text messages (which I will now opt out of) from them in general, I will tolerate it.
After he identified himself ("Mike"), I immediately asked the salesperson if this call would count towards my daytime minutes. The representative informed me that, yes, it surely would. Needless to say I wasn't exactly pleased with this revelation. Why should I have to pay for Verizon Wireless calling me to get me to spend more money with them? I know I don't get charged airtime when I call them, so why should the opposite be true? I informed him I was no longer interested in talking to him as he was wasting my minutes, at which point he asked if I was interested in saving money with Verizon Wireless. I replied that I certainly wasn't -- not if it meant having to use up more of my daytime minutes.
The call lasted 57 seconds. I wouldn't be surprised if I happen to go over my minutes usage by 1 minute this month. At which point I will be calling Verizon Wireless to get a refund on that one minute. Actually, I won't even have to call -- once I go over my included minutes, I'll probably get a call from them warning me that I'm about to exhaust my included minutes, and that I should switch to a new plan immediately. This is actually a brilliant ploy by Verizon Wireless:
1) Call customers to offer them new plans/services and charge them for the airtime
2) Increased airtime causes customers to go over their allotted minutes
3) Profit
3) Call customers again to offer them a new minutes plan since they went over last month. Charge them for the air time.
4) Profit
.
.
.
.
100) World Domination
I'm sure most people assume that any time they talk to their cell phone provider it doesn't count towards their minutes. Well, you've been warned.
Photo: incendiarymind
Please Use My Minutes, Verizon Wireless
Monday, October 15, 2007 by Alex
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10 comments:
another complaint about verizon- and i don't think i'm alone here... is the "beep" alerting an incoming caller that you're on the other line. makes it easy to flagrantly ignore someone. as if that comes in handy. thanks verizon, i'm sure it's yet another scheme to fit into your plan of world domination.
Yeah, that beep is total bullshit. We might have to dedicate an entire post to that at some point.
57 seconds? That's probably two minutes. There's a clause in your contract that basically says Verizon can add a few seconds to each call. If they add just four to yours, that's two minutes.
If you're concerned about Verizon Wireless calling you, just change your contact number. No need to be rude to the caller- usually what they have to say would be of worth to you. (I make those calls.)
I understand your position, but if a toll-free number is calling you, why would you pick up anyway on your cell? It's well known that 800-type numbers are not airtime free.
t-mobile has a similar ploy with txt messages charging you 0.10 to receive a txt message about how you could buy a t-mobile txt messaging plan and not be charged 0.10cts. :( (btw who is your Verizon Wireless telemarketer friend?)
Alright. Stop with the Verizon bashing. The idiot (as you refer to as mike) who told you you were being charged for the call was wrong. Verizon doesn't charge for a customer service call. As for trying to sell you more txt if you were going over YOU should be smart enough to check your bill so MIKE doesn't have to call and tell your dumbass you went over. #646 is a free txt that will tell you how many minutes you've used for the month. #3282 will tell you how many txt. As for the beep the other person hears get ringback tones. it's $1 a month and no one will know you're on the other line. Problem solved.
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